Comment
Strong opinions but valuable insight.
The problem is that runbooks are documented failure: failure to fix things properly, failure to automate solutions, failure to prioritize. Furthermore, runbooks are often praised for being clear and easy to use. In reality, the clearer and easier a runbook is to execute, the more unforgivable it is that you haven’t automated the solution.
The Catch-22 Of Runbooks is Any runbook that is easy to execute should not exist.