Against Incident Severities and in Favor of Incident Types

Ambiguous: Not fully sure. Things look bad, but not fully broken (this is our default type).
Internal: Chaos experiments, rollouts, non-customer impacting things, tests.
Security: Security incidents have distinct workflows and compliance requirements.
Time bomb: Internal, but we need a lot of hands on deck if we don’t want it to get worse.
Isolated: One or few customers, over limited components.
Major: Key features or important customers are definitely impacted. Warrants a big response.

Wow using these types over SEVs would have save me and my team so much time in the past.